Customer Service
PCS offers an integrated Customer Service solution to ensure the highest quality customer service while increasing the efficiency of your call center staff. Whether it is a service issue or a product issues, our solution provides a mechanism to track and report on every customer interaction. As part of the integrated PCS Customer Service solution, customer support personnel can manage product replacement, returns and issue credits.
Functionality Include:
Customer case tracking and routing
View customer order in their entirety
Customer service or product issues
Escalation Procedures and notification rules
Etc.
Additionally, PCS can be easily integrated with your telephony including ACD, IVR and other systems.
ProfitCenter Software Inc. (PCS) is a leader in web-based on demand software for multichannel merchants and direct marketers. The company’s Profitability Software Suite™, delivered in a Software as a Service (SaaS) model, is the first integrated, scaleable suite of applications designed to directly enhance a company’s bottom line. The software solution scales to meet the demands of small, mid sized and large complex companies that sell products and services through multiple sales channels, without the costs a complexities of the traditional catalog software, order management solutions and mail order systems.
Through sales, order management, fulfillment, warehousing, shipping and accounting, ProfitCenter Software’s solutions empower companies with the ability to automate and manage their entire customer life cycle and run their whole business off a web browser. With its extensive and broad functionality, ProfitCenter Software provides a comprehensive suite of on demand applications to help multichannel direct marketing companies of every size, industry, and geography.
ProfitCenter Software's Profitability Software Suite™ Product Family
